OUR PRIVACY POLICY

YOUR PRIVACY IS IMPORTANT TO US
We are committed to protecting the privacy of your personal information.
Our Privacy Policy, which is set out below, explains how we collect, use and disclose your information and may be accessed by you on our Website.
It also explains how to contact us if you have any questions about the management of your personal information or would like to access the personal information we hold about you.
If we make changes to this policy, we will notify you by updating this statement on our Website.
We are not responsible for the privacy practices of any sites that are linked to our Website via hyperlinks, banner advertising or otherwise.

THE INFORMATION WE COLLECT AND STORE

Personally Identifiable Information
Generally, the information we collect about you includes
• your name, home or work address, delivery address, telephone number, billing and shipping information, and e-mail addresses, date of birth and gender;
• site preferences and email marketing participation if you create an account with this our website;
• information about your use of our Website using cookies. You can choose to decline cookies, but if you do so, you may not be able to fully experience our online interactive features.
• additional information about you, including purchase history, location and preferences in the case of online surveys and polls.

Non Identifiable Information
Information collected includes data about pages visited, duration of page view, location previous to accessing our Website, your navigational habits along with details on your browser (including Internet Protocol ‘IP’ addresses or browser configurations) and operating systems.

You may wish to purchase goods from us without disclosing personal information, but in this situation we may not be able to provide you with the full range of services available.

HOW WE COLLECT AND HOLD INFORMATION

If it is reasonable and practicable, we collect your personal information from you directly when you purchase products or services from us or provide feedback or complaints to us.
All personally identifiable information is volunteered by you through the collection of data via email and/or a series of online web forms and stored on our servers.

Non identifiable information is collected through the use of cookies. Cookies are stored on your computer, some are encrypted, and they contain numeric data that represents your details and or the product selections you have made.

You may configure your web browser to disable cookies from being used. In this case, no cookies are stored. However if you do you may experience difficulties using our Website.

All Information that we store on our servers is encrypted and can only be accessed by means of secure password.
We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

WHY WE COLLECT INFORMATION AND HOW WE USE INFORMATION

We collect and use your information primarily:
• for internal record keeping;
• to improve our products and services;
• to segment our customers and send promotional emails about new products, special offers or other information which we believe they may find interesting;
• to contact you for market research purposes;
• to customise our Website according to your interests.

The data we collect and use for marketing purposes is typically aggregated and manipulated into statistical reporting. The data always remains non-identifiable in this format.

We will always ask you to opt in to marketing services prior to us linking non-identifiable data with the personally-identifiable data we have on file.

This opt-in process requires manual update to preferences on our Website and again by email (double opt-in process).

As a registered customer you have the opportunity to update your preferences at any time to opt-in and out of marketing participation.
We may also use your personal information to send you targeted news, offers and promotions of our products and services. If you do not wish to receive these communications you can opt-out by contacting us at the address listed on our Website.
Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve our Website and the services to you.

We also send you from time to time (by email or post) information about products and services and details of promotions and special offers from us. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences.

All email messages and email newsletters will contain information on how you can unsubscribe; or you can

• send an email to our customer services division on the feedback and “unsubscribe” in the subject heading to kleen-tex@we.com.au
• our customer services division on 1300872748; or
• write to us at KLEEN-TEX AUSTRALIA P.O. Box 105 Cremorne Junction New South Wales 2090, Australia.
(“Contact Points”)

ACCESSING YOUR PERSONAL INFORMATION

We will always give you access to your personal information unless there are certain legal reasons why we can’t. You can ask us to access your personal information that we hold by completing WHAT . In some cases we may be able to deal with your request over the telephone or in a branch.
You may contact us at any of the Contact Points if you would like a copy of the form to be sent out to you.
We will give you access to your information in the form you want where it’s reasonable and practical .
We are not always required to give you access to your personal information. Some of the situations where we don’t have to give you access include when:
• the request is frivolous;
• the information wouldn’t be ordinarily accessible because of legal proceedings;
• it would prejudice negotiations with you;
• it would be unlawful; or
• it would harm the confidentiality of our commercial information.
If we cannot provide your information in the way you have requested, we will tell you why in writing. If you have concerns, you can complain in the manner set out below.

DISCLOSURE OF INFORMATION

Some personally identifiable information may be shared with third party providers such as PayPal, eBay and other service providers that provide us additional functionality to run our day-to-day business. Information is encrypted when being transmitted to a third party.
When we need to disclose personally identifiable information to complete a transaction, only the minimum relevant data is shared.

HOW TO MAKE A COMPLAINT

You can contact us by email, telephone or write to us at one of the Contact Points and provide enough details to identify you as the customer and provide the following details:

• Your full name
• Address
• Receipt details for your purchase
• Nature of complaint (with pictures if possible)

ANONYMITY AND PSEUDONYMITY

As we do not specifically provide a means for you to supply pseudonyms any data profile that we have collected from you is stored and presented in the manner that you have supplied.
Attributes such as an Order ID and Payment transaction ID are system generated by us and supplied to you during your purchase.In all cases it would be necessary for you to supply us matching data in the form of personally identifiable data or a system generated ID for us to investigate and/or locate your data.

COLLECTION OF SOLICITED PERSONAL INFORMATION

The information that we collect would be classified non-sensitive, and used primarily:
• for internal record keeping;
• to improve our products and services;
• to segment our customers and send them promotional emails about new products, special offers or other information which we think they may find interesting;

We may also use your information to contact you for market research purposes and to customise our Website according to your interests.

DEALING WITH UNSOLICITED PERSONAL INFORMATION

If you choose to supply us with unsolicited information data it would be used in the same manner as with solicited personal information as indicated above.

CORRECTIONS OF PERSONAL DATA

If you are registered with our Website you can manage all the data we have collected via logging into your password protected account. Requests could also be emailed to us to the above address.

DISCLOSURE OF PERSONAL INFORMATION

The data we collect and use for marketing purposes is typically aggregated and manipulated into statistical reporting. The data always remains non-identifiable in this format.

We will always ask you to opt in to marketing services prior to us linking non-identifiable data with the personally-identifiable data we have on file. This opt-in process requires manual update to preferences on our website and again by email (double opt-in process).

As a registered customer you have the opportunity to update your preferences at any time to opt-in and out of marketing participation.

When sending out marketing emails, an opt-out link or instructions to opt-out will always be provided and displayed prominently.

QUALITY OF PERSONAL INFORMATION

All personal information is provided voluntarily by you at the time of an order. We leave the onus on you to register with our Website and maintain your own data, otherwise you email us to advise of changes in details as needed.

We use our best efforts to ensure that the personal information provided by you is accurate, up to date and complete.

SECURITY OF PERSONAL INFORMATION

All electronic personal information that we store on our servers is encrypted and can only be accessed by means of a secure password.

From time to time we will archive historical data This would be in accordance with other record-keeping legislation (eg taxation) and the archive process would remove personally identifiable information from our secure database.

ACCESS TO PERSONAL INFORMATION

All personal information is provided voluntarily by you at the time of an order.
We leave the onus on you to register them yourself with our Website and maintain your own data, otherwise you can email us to advise of changes in detail as needed and to ask us what personally identifiable data (if any) we have stored.

You can access your personal information in the manner provided above.

CORRECTION OF PERSONAL INFORMATION

All personal information is provided voluntarily by you at the time of an order.We leave the onus on you to register them yourself with our Website and maintain your own data, otherwise you can email us to advise if you think there is something wrong with the information we hold about you and we will try to correct it without delay. Incorrect information may be inaccurate, out of date, incomplete, irrelevant, or misleading.