TERMS AND CONDITIONS
This Website is owned and operated by Kleen-Tex Australia Pty Limited (ABN 82163243089).
Please read these Terms and Conditions carefully before accessing or using the information and content on this Website.
Access and use of this Website is conditional upon your acceptance and compliance with the Terms and Conditions.
The Terms and Conditions constitute a legally enforceable agreement between you and us. If you do not agree with any of the Terms and Conditions you must not use the Website and should immediately exit from it.
By accessing and using this Website you agree that your access and use is acceptance by you of the Terms and Conditions and compliance with the Terms and Conditions.
1.1 In the Terms and Conditions:
(a) “we”, “us” and “our” means Kleen-Tex Australia Pty Limited and “you” means you, the customer;
(b) “product” means a product purchased by you from us on this Website;
(c) words importing the singular include the plural and vice versa.
1.2 We will not be liable if, for any reason, this Website is not available at any time.
1.3 We may change the Terms and Conditions from time to time, and by you continuing use of this Website you agree that you will be bound by the Terms and Conditions as amended.
1.4 The Terms and Conditions do not exclude any rights you have under Australian Consumer Law, or any applicable State or Territory legislation.
1.5 The products available on this Website are only available for sale to individuals who can make legally binding contracts, including persons over the age of 18 years. Any person who is legally prohibited from entering into a binding contract should immediately exit from this Website.
1.6 The Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New South Wales, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of the State of New South Wales, Australia.
Orders and Pricing
2.1 Prices displayed on this Website are shown in Australian dollars (AUD) and include GST where applicable.
2.2 The minimum purchase amount for each order is $39.95 excluding any delivery fee.
2.3 You are responsible for any taxes, duties or other liabilities imposed by any government agency, including without limitation, any customs duty, goods and services taxes or any value added tax imposed on any product or services acquired or ordered by you from this Website.
2.4 The price of a product may not include delivery charges.
2.5 Any order placed by you in the manner described on this Website is an offer to purchase a particular product from us for the price at the time you place your order.
2.6 We reserve the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this Website, or an error in your order.
2.7 Prices of products and services, as well as delivery and other charges displayed on this Website are current at the time of issue, but may change without notice by us at any time and products are subject to availability.
2.8 All pricing on this Website is available only for purchases of our products on this Website.
2.9 You should retain the invoice or sales docket provided by us for any products you purchase in case they need to be returned.
2.10 We recommend that all safety instructions are read prior to using any product and you keep the safety instructions in a handy location for easy reference.
3.1 If you pay for any product by credit card you agree that we may debit your card with payment in full.
3.2 If you default in any payments due to us you agree to pay us on demand all costs, expenses and liabilities incurred by us in connection with or in the actual or attempted exercise or enforcement of our rights under the Terms and Conditions.
Returns and Refunds
4.1 If you wish to return a product purchased from us because you changed your mind you must do so within 30 days, unless we are willing to extend this period, which we may do at our discretion.
4.2 If a product purchased from us has a minor defect, we will provide a repair or offer you a replacement or a refund.
4.3 If a product has a major defect, you are entitled to:
(a) reject the product and receive a refund in the same form as the original payment;
(b) reject the product and receive an identical replacement, or one of similar value if reasonably available, or
(c) keep the product and receive compensation for the drop in value caused by the problem.
4.4 If you wish to return a product you purchased from us on this Website if it has a major defect or minor defect (“Defective Product”), or if you are able to return it under clause 4.1, you must either
• email us at firstname.lastname@example.org or to any subsequent email address that is advertised on this Website, or
• call us on 1300872748, or any subsequent number that is advertised on this Website or
• write to us at Kleen-Tex Australia P.O. Box 105, Cremorne Junction New South Wales 2090, Australia.
4.5 Once you contact us as through any of the Contact Points we will email you a Returns Advice Form (“Returns Advice Form”) which must be included with the returned product.
4.6 Within the first 14 days of us receiving a Defective Product, it will be inspected and tested to determine its condition.
4.7 If the Defective Product is found to be in good working order (and your claim as to the faulty nature of the product is reasonably determined by us to be invalid), the Defective Product will be returned to you and you will be charged all freight charges incurred by us in relation to the return and re-return of the Defective Product.
4.8 If we send or email you a Returns Advice Form and do not receive a response from you or receive the product from you within 10 working days, we will assume you no longer wish to return the product to us, subject to any rights you may have under the Australian Consumer Law.
4.9 The Defective Product must be returned complete with all contents as shipped to you.
4.10 It is in your interest to return the Defective Product by registered post.
4.11 We reserve the right to refuse to accept a Defective Product that arrives COD or have “More To Pay” stamped on it.
4.12 The benefits provided to you under this clause entitled Returns and Refunds are in addition to any other rights or remedies that you may have under any law in relation to the Defective Product, including under Australian Consumer Law.
4.13 Consumer guarantees apply under the Australian Consumer Law. Nothing in these Terms and Conditions excludes the application of those guarantees. For more information about your rights as a consumer, see the Australian Consumer Law website at http://www.consumerlaw.gov.au.
Website Breakdown and Viruses
5.1 We do not represent that any information (including any file) obtained from or through this Website is free from computer viruses or other faults or defects. It is your responsibility to scan any such information for computer viruses.
Ownership and Risk
6.1 We will retain title to the products you order until you have made payment in full for those products.
6.2 All risk in the products you order will pass to you upon delivery to you or collection from our premises by a postal or courier service.
6.3 It is recommended you take out insurance for the products you order from us before they are delivered.
7.1 You are granted a limited licence to access the information on this Website.
7.2 All content displayed on this Website, including (but not limited to) all text, graphics, logos, names and trademarks is our the property, or the property of third parties associated with us, and are protected by copyright, trademark and other intellectual property laws.
7.3 No part of this Website or its content may be reproduced, adapted, performed or presented in public or transmitted in any form by any process (graphic, electronic or mechanical, including further copying, recording, taping or by a storage and information retrieval system) without our specific prior written consent.